Shared inbox

Needs

The shared mailbox, how you want mail sorted, how you write, and the product facts you already trust. You can start by pasting in chat.

Delivers

A sorted queue and replies with where the facts came from — sent, if you set that.

You stay in charge

You set whether it only drafts, waits for a named person, or sends on its own. Connect is optional.

Used for

• Monday at the veterinary clinic

  A veterinary clinic on Monday: info@ filled up over Saturday and Sunday with appointment asks, vaccine notes, and a supplier PDF. The worker sorts the pile, marks what cannot wait, and writes replies in your tone. You choose whether those replies stay as drafts or go out — the odd clinical question stays visible for a person.

• The same course question

  A course provider gets the same three questions every week: next date, address, and the link you already publish. The worker answers from those facts and finishes the known thread. You can keep it on drafts, or let it send so the office is not typing the same three lines forty times.

• The hotel mailbox

  A hotel has connected the shared mailbox. Booking asks, invoices, and guest threads land in one box; the worker files the noise and keeps the real guest visible. You set whether it stops at a sorted queue or also sends the known replies. Paste in chat is still enough if you have not given access yet.

• A dispute at the architects

  An architecture office gets a client who is angry about a delay, or a thread that reads like a dispute. The worker flags it and leaves the reply with the person who already owns hard conversations — unless you explicitly say that kind of mail may go out too. Nothing is invented to make the box look tidy.

• Monday at the hearing clinic

  A hearing clinic on Monday: weekend mail sits in the shared box — fitting questions, a battery how-to, and one angry thread. The worker writes replies from the notes you already trust and names the source. You choose whether those stay as drafts or go out. The odd clinical ask stays visible for a person.

• The same tracking question

  A bike-parts shop gets the same where-is-my-order mail every week, same tracking fact you already publish. The worker finishes that known reply from the number in your system. You can keep it on drafts, or let it send so the desk is not typing the same three lines forty times.

• The hardware support box

  A hardware office has connected the shared mailbox. Setup questions and break reports land; the worker drafts from the how-to you already wrote and stages the reply in the box. You set whether it stops at the draft or also sends. Paste in chat is still enough if you have not given access yet.

• A claim at the supplement shop

  A supplement shop gets a customer who is angry, or who asks for a health claim you have not written down. The worker does not invent a promise. It flags the thread and leaves it with the person who already owns hard customers — unless you explicitly say that kind of reply may go out too.

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